Troubleshooting

Atlantic Union customer care & login help

When atlantic union login fails — first checks, then atlantic union customer care at 800-990-4828.

Before you call

Confirm you are on atlanticunionbank.com — not a bookmark from an old email.

Try another browser. Private mode and cleared cookies often trigger extra identity checks.

Check caps lock. Personal login uses username + password; business adds a company ID.

Customer Care: 800-990-4828. Hours commonly listed as Mon–Fri 7am–8pm ET, Sat 7am–5pm ET (confirm on the official site).

Telephone banking: 800-990-4828, option 1, 24/7 for balances after identity verification.

Wealth: 888-263-3545. Trust: 855-244-3767. This educational site cannot reset live passwords.

1
Account locked after failed attempts
Stop retrying. Personal users can use official unlock tools; business users should call 800-990-4828.
2
Identity prompt on every visit
Turn off auto-delete cookies. Avoid incognito if you want the device recognized.
3
Wrong portal after sign-in
Wealth clients use AUBWM Total Wealth, not retail Online Banking. See resources.
4
New customer — no login yet
Register a username on the official site after the account is open. Branch or video bankers can point you to enrollment.

Questions about this guide (not live bank accounts)? Send us a note.